And right there at No. 3: Social Networking.
But the time is now. You cannot afford to wait much longer.
During a roundtable discussion at the IFA Convention, I mentioned a very important note all franchisors should grip. Even if you are not ready to commit the manpower and massive amount of time needed to maintain personal relationships with your customers in their personal spaces, you must take care of one important task: Securing the URLs.
For our clients, luckily we have been well ahead of the curve and have secured the right URLs that will help grow their franchise systems both on the sales side and the consumer building side. But, in some cases, the consumers are taking the names before your trademarked brand. While you may hold the trademark to the use of your name, good luck fighting through the very BIG companies of Facebook, MySpace, YouTube, etc.
So, even if you are not ready for the investment of Social Networking – at the very least get a grip on the URLs that best represent your brand.