An interesting article just came out on http://www.Web2Journal.com, regarding a study released by Deloitte claiming that 74% of people that social media needs to managed in order to minimize negative effects on a company’s brand. The article argues the point that 74% is too low of a number, as EVERYONE should believe that social media has the ability to impacts business’s image.
Among the examples writer Bruce Johnston uses in his article include United Airlines and Goldman Sachs, who both chose to not be active enough in using social media as tool to communicate with customers. In choosing this route, these companies have received negative responses, which are now permanently on the internet . All of these consumer-created negative comments could have been diffused and resolved if these companies worked to connect through social media.
[youtube=http://www.youtube.com/watch?v=5YGc4zOqozo&hl=en&fs=1&]
Companies of all sizes need to be active in social media if they care about their public reputations (and they should!). Hiring a social media expert to train your company can and/or manage your social media can go miles and miles to improving your standing with consumers.
–Posted by Max Blau @MaxBlau